| 100% Risk Free Guarantee!
We want you to be happy and satisfied with the products that you buy from us.
Our goal is to provide customers with the highest quality all natural products available at the very best prices every day.
Online Returns at NaturalGrocers.com Your Satisfaction is Guaranteed. If for any reason you are not satisfied with
a product purchased from us, return the unused portion within 90 days of delivery
with copy of invoice and reason for return and we will refund the original price
of the product. We recommend using insured delivery with delivery confirmation;
you may only return one open container of any single product. In-Store Returns for Natural Grocers by Vitamin Cottage stores These are general policies posted in our local retail stores for products purchased
at those locations. Refunds will be happily given on the purchase price of a product provided you
have your original cash register Receipt, ID, and: - The return is within 90 days from the date of purchase for supplements,
body care and protein powders
- The return is within 30 days from date of purchase on books and food items
return is within 30 days on juicers and appliances provided the juicer/appliance
has not been used and is in its original package, all parts are intact, clean,
and has the original warranty card inside.
There are no refunds on used juicers or appliances! Juicer/Appliance returns
must be approved by the store manager! All refund transactions over $50.00 except for credit cards will be paid by
company check and will take at least 3 weeks to process CHECK REFUNDS: Refunds on check purchases, if within 30 days of original purchase,
will be paid by a company check and will take 30 days to process. If over 30
days from original purchase and under $50.00, cash refunds may be given with
ID. WE DO NOT: - Take back bulk items in Manufacturers 25-50 lb. packages
- Take back any opened Detox Tea, Profibe, Ultimate Meal or World Nutrition
brand products
- Give cash, check or credit card refunds without an original cash register
receipt
- Take back product that has expired, if it is expired while in your possession
We require state issued photo identification for returns. If you choose not
to provide us with an ID, we will not accept the return. We reserve the right
to not give refunds, even if original receipt is presented. If you have any questions regarding our products or our policies, please call us at 1-800-817-9415. Our Mail Order Customer Service Department is open Mon-Friday 7 a.m. to 7 p.m. MST (9 to 9 Eastern) and Saturday 8-2 (10-4 Eastern), or you can also e-mail us with questions. | 
