COVID-19 Updates

Updated 3/10/21 11:00 a.m.

 

Over the past year, you’ve trusted our family and good4u Crew to help you keep your pantries and fridges full with all the essentials you need to keep your families healthy.

 

We want you to know that your health continues to be our priority.

Adjusted Store Hours

All of our stores now close at 8:35 p.m. from Monday – Saturday, and at 7:35 p.m. on Sundays.

 

Senior Hours

Twice a week, Wednesdays from 8 to 9 a.m. and Sundays from 9 to 10 a.m.

 

Home Delivery

Home delivery is available at most of our stores through Instacart.

 

Customer Face Covering

In many locations, customers are required to wear a face covering when shopping with us to comply with local mandates. In locations where no local mandate is in effect, per CDC recommendations we request that customer wear face coverings. We have complimentary face coverings available for our customers.

 

Gloves and Face Coverings

Crew are required to wear face coverings at all times. Reusable fabric face coverings and personal hand sanitizer have been provided to all Crew. Plastic face shields have been provided to Crew as an extra precautionary measure. We are following all ordinances and guidelines pertaining to these measures. Gloves are available for all store and bulk production Crew.

 

Enhanced Cleaning and Sanitizing

 

Extra cleaning and sanitizing measures have been implemented, including increased cleaning of all frequently touched areas—grocery carts, hand baskets, register areas and pin pads, bathrooms, water machines, office areas, break rooms, and the produce department just to name a few.

 

Register Shields

To support social distancing during check out, Plexiglass sneeze guards have been installed at all registers. Plexiglass sheets have also been installed in store support center office spaces

 

Social Distancing

Protocols have been implemented in all stores, production facilities, distribution facilities and store support center offices. Please maintain social distance while shopping with us.

 

Virtual Coaching Sessions

Now is the time to focus on your health and wellbeing. Our nutrition experts are here to help. Our Nutritional Health Coaches are providing free phone and virtual Health Coaching Sessions.

 

Virtual education

We are offering Virtual Nutrition Education Classes. New classes debut on Wednesdays at 6:00p.m. and the complete library of classes is available here.

All in-store classes have been cancelled until further notice.

 

Community and Family Matters

Your health and wellbeing is our priority. As an essential business we are grateful that we have been able to provide Always Affordablesm and good4usm food to our communities. We continue to be proactive in making sure that our stores are as safe as possible to shop in during this time.

 

Store Occupancy

A maximum customer limit protocol has been set for all stores.

 

Crew Health Check

At the start of their shift, all store, bulk manufacturing and warehouse Crew go through a health and temperature check. If they have a temperature or other symptoms of COVID-19, they are required to go home and not return to work until they have been symptom-free for 24 hours without any symptom-reducing medication. Crew sent home due to symptoms qualify for one of our paid leave options.

 

 

Customer Health

Please do not shop with us if you are feeling sick, are experiencing a recent loss of sense of smell or taste, have a temperature over 99.6°F) or have recently been diagnosed with an active case of COVID-19. Home delivery is available via Instacart.

     

     

    Additional Safety Measures
    1. As always, our bulk is pre-packaged
    2. All product samplings have been eliminated.
    3. All testers have been removed.
    4. If a customer places a reusable bag or another personal item at the bagging station, Crew will clean the bagging station before assisting the next customer.

     

    Return Policy Update

    Natural Grocers will no longer accept returns of face masks, prepackaged bulk, special ordered bulk and perishable items (dairy, frozen, deli, meat and produce). Customers will be allowed one (1) return per receipt from other categories in the store (grocery, vitamins and body care). We are accepting returns on all unopened hand sanitizer. For details on our full refund policy, click here.

     

    Hero Pay

    In recognition of the Crew’s extraordinary efforts and commitment to keeping their communities Rooted in Health, Natural Grocers instituted a hero pay and bonus program which began in March 2020 and continues into 2021. Natural Grocers previously announced that the incremental cost of these pay enhancements was approximately $14 million as of December 31, 2020, which includes a permanent $1 per hour pay increase for hourly Crew and periodic discretionary bonuses during the COVID-19 pandemic.

     

    Paid Sick Leave

    In addition to our generous Paid Time Off (PTO) accrual policy, we are providing up to two weeks of additional paid sick/quarantine time for all Crew – full time, part time and temp. An additional 12 weeks of pay replacement is available through our short-term disability benefit.

     

    Leave Options

    We are offering additional leave options for Crew who are considered higher risk by CDC, those without childcare options and those uncomfortable coming in to work.

     

    Covid 19 Testing Icon

      For Crew on Natural Grocers’ medical insurance plan, no out-of-pocket costs are incurred for COVID-19 testing and diagnostic treatment. In addition, Natural Grocers is covering 100% of all costs for Crew's in-network testing, diagnostic consultations and treatment for COVID-19.

       

      Immune Supplements

      Remember to take your vitamins! To help our Crew, we are providing free immune and stress supporting supplements every day to take at their discretion and providing them with immune and stress supporting tips from our in-house nutrition professionals.

       

      Mental Health

      All Crew are eligible to receive three free therapy sessions to support their mental health and wellbeing through our Employee Assistance Program (EAP).

       

      Wellness Wed

      Every Wednesday, we celebrate wellbeing and each other with wellness shots, gratitude, a moment of yoga or a moment outside enjoying the sun. The wellness shots are nutritious and delicious nonalcoholic beverages that include ingredients that support immune health and promote resilience to the negative effects of stress.