Coronavirus Updates

Updated 03/26/20 2:15 pm

 

Over the past few days and weeks, so many of you have been in our stores stocking up on all the essential things you need to keep your families healthy.

 

We want you to know that your health is our priority.

 

Change of Operating Hours for All Stores

  • All stores will be closing at 7:05 p.m. so that the company's good4uSM Crews can restock and thoroughly clean their stores.
  • All stores will open at their normal posted times from Monday through Saturday. On Sunday, all stores will open at 9:00 a.m.

Dedicated Hours for Seniors and Those at Higher Risk

  • From 9:00 to 10:00 a.m. on Sundays, shopping at all stores will be exclusively for seniors (ages 60 and older), pregnant women and individuals with underlying medical conditions.

Keeping Our Stores Clean

  • All customers are being asked to bag or box their own groceries at checkout.
  • Construction teams are currently installing sneeze guards at each checkout area. The rollout has begun at Denver area stores and will be implemented across all stores within the next few weeks.
  • During every shopping cart collection we will be cleaning our shopping cart handles and the child sitting area. Cashiers will be cleaning the handles of our hand baskets prior to returning them to the hand basket area. Additionally, we are providing cleaning wipes and/or sprays for customers to use to clean their shopping carts or baskets.
  • We have implemented procedures at all our stores to ensure that the most frequently touched surfaces, including the checkout areas and payment key pads, are regularly cleaned and sanitized.
  • All product samplings have been eliminated.
  • All on-tap Kombucha stations have been closed through May 1.
  • All testers have been removed and will be replaced with new ones once the pandemic has abated.

Social Distancing

  • All stores are creating social distancing markers on the floor at the line queue to show 6ft distance and we have posted social distancing signs throughout the stores.

Supporting Our good4u Crew

  • To support Natural Grocers' store and bulk manufacturing Crews and to acknowledge the vital service they are providing to the community, Natural Grocers has provided a $2 per hour pay increase effective March 23. $1 per hour will be permanent and $1 per hour will be temporary through May 3, 2020. The company has also provided two discretionary bonuses to store Crew and one to bulk manufacturing Crew that have been paid out over the last 4 weeks.
  • Natural Grocers is providing up to 2 weeks of paid leave to all good4u Crew (both full-time and part-time) if they are diagnosed with COVID-19 or if they are placed under mandatory quarantine by public health authorities.
  • Additional pay replacement may be provided for up to an additional 12 weeks under Natural Grocers' short-term disability benefit if a Crew member is unable to return to work after the initial 2 weeks.

    Home Delivery

    Updated Return Policy

    • Natural Grocers will no longer accept returns of prepackaged bulk, special ordered bulk and perishable items (dairy, frozen, deli, meat and produce). Customers will be allowed one (1) return per receipt from other categories in the store (grocery, vitamins and body care). All unopened hand sanitizer will be accepted as returns through May 1, 2020.

    We're Hiring!

    • Natural Grocers is actively hiring temporary full-time stocking and cleaning positions at all stores. To apply for the temporary stocking and cleaning positions, visit www.naturalgrocers.com/temp-work or Text "GROW" to 97211 to talk with a recruiter.

    Cancelled Events

    • All in-store nutrition education classes, recipe demos and one-on-one health coaching sessions have been cancelled through May 1.

    New Store Openings

    • Two Grand Opening dates have been rescheduled: Green Valley Ranch, CO, previously scheduled for March 25, will now open on May 6 and Cedar City, UT, previously scheduled for April 11, will now open on June 3.