All of our stores now close at 8:05 p.m. from Monday – Saturday and at 7:35 p.m. on Sundays so we can focus on restocking and thoroughly cleaning stores.

 

Twice a week, Wednesdays from 8 to 9 a.m. and Sundays from 9 to 10 a.m.

 

Home delivery is available at most of our stores through Instacart.

 

Natural Grocers will no longer accept returns of face masks, prepackaged bulk, special ordered bulk and perishable items (dairy, frozen, deli, meat and produce). Customers will be allowed one (1) return per receipt from other categories in the store (grocery, vitamins and body care). We are accepting returns on all unopened hand sanitizer. For details on our full refund policy, click here.

 

Now is the time to focus on your health and wellbeing. Our nutrition experts are here to help. Our Nutritional Health Coaches are providing free phone and virtual Health Coaching Sessions.

 

We have cancelled all in-store classes until October 1st. We will be offering Virtual Nutrition Education and Cooking classes, check back soon for more information.

 

Extra cleaning and sanitizing measures have been implemented, including frequent cleaning of all frequently touched areas—grocery carts, hand baskets, register areas and pin pads, bathrooms, water machines, office areas, break rooms, and the produce department just to name a few.

 

Customers are required to wear a face covering when shopping with us. Please note that certain states and cities where we operate have implemented facemask mandates that are more restrictive than our internal policy. In such cases, we have implemented policies consistent with the local mandate.

 

Disposable gloves are being made available for all store and bulk production Crew. In addition, reusable fabric face coverings and personal hand sanitizer have been provided to all Crew. Plastic face shields are being provided to Crew as an extra precautionary measure as requested or needed. We are following all ordinances and guidelines as well pertaining to these measures.

 

Plexiglass sneeze guards have been installed at all registers and are being installed in store support center office spaces as needed.

 

Protocols have been implemented in all stores, production facilities, distribution facilities and store support center offices. Please maintain social distance as you can while shopping with us.

 

Your health and wellbeing is our priority. As an essential business we are grateful that we have been able to provide Always Affordable^sm and good4u^sm food to our communities. We continue to be proactive in making sure that our stores are as safe as possible to shop in during this time.

 

A maximum customer limit protocol has been set for all stores.

 

At the start of their shift, all store, bulk manufacturing and warehouse Crew go through a health and temperature check. If they have a temperature or other symptoms of COVID-19, they are required to go home and not return to work until they have been symptom-free for 72 hours without any symptom-reducing medication. Crew sent home due to symptoms qualify for one of our paid leave options.

 

 

Please do not shop with us if you are feeling sick, are experiencing a recent loss of sense of smell or taste, have a temperature over 99.6°F) or have recently been diagnosed with an active case of COVID-19. Home delivery is available via Instacart.

 

 

1. As always, our bulk is pre-packaged
2. All product samplings have been eliminated.
3. All testers have been removed.
4. All customers are being asked to bag or box their own groceries at checkout to help maintain social distancing during the checkout process.
5. If a customer places a reusable bag or another personal item at the bagging station, Crew will clean the bagging station before assisting the next customer.

 

A $1 per hour permanent hero pay increase for all store Crew & all hourly bulk manufacturing & warehouse Crew went into effect March 23rd. An additional $1 per hour temporary hero pay increase for all hourly store & all hourly bulk manufacturing & warehouse Crew went into effect on March 23^rd and will remain in effect through the end of May. Natural Grocers paid two discretionary bonuses to all store Crew in March, one in June and one in July. In addition, break times have been permanently increased to 15 minutes each.

 

In addition to our generous Paid Time Off (PTO) accrual policy, we are providing up to two weeks of additional paid sick/quarantine time for all Crew – full time, part time and temp. An additional 12 weeks of pay replacement is available through our short-term disability benefit.

 

We are offering additional leave options for Crew who are considered higher risk by CDC, those without childcare options and those uncomfortable coming in to work.

 

401k loan options available starting 5/11/2020.

 

For Crew on Natural Grocers’ medical insurance plan, no out-of-pocket costs are incurred for COVID-19 testing and diagnostic treatment. In addition, Natural Grocers is covering 100% of all costs for Crew's in-network testing, diagnostic consultations and treatment for COVID-19.

 

Remember to take your vitamins! To help our Crew, we are providing free immune and stress supporting supplements every day to take at their discretion and providing them with immune and stress supporting tips from our in-house nutrition professionals.

 

Crew can reserve up to 5 items to purchase at the end of their shift.

 

All Crew are eligible to receive three free therapy sessions to support their mental health and wellbeing through our Employee Assistance Program (EAP).

 

Every Wednesday, we celebrate wellbeing and each other with wellness shots, gratitude, a moment of yoga or a moment outside enjoying the sun. The wellness shots are nutritious and delicious nonalcoholic beverages that include ingredients that support immune health and promote resilience to the negative effects of stress.