COVID-19 Updates

Updated 01/10/22 9:00 a.m.

 

You’ve trusted our family and good4u Crew to help you keep your pantries and fridges full with all the essentials you need to keep your families healthy.

We want you to know that your health continues to be our priority.

 

Adjusted Store Hours

Through Sunday, January 23, 2022, most Natural Grocers locations will operate under adjusted hours. Please check your local store listing for details using our Store Directory.

 

Home Delivery

Home delivery is available at most of our stores through Instacart.

 

Customer Face Covering

We are following all local mandates for face coverings. Please check your local store listing for details using our Store Directory.

When there is no local mandate for face coverings, we require customers who are not fully vaccinated to wear face coverings in our stores per CDC recommendations. We will not be asking customers to prove their vaccination status to shop in our stores, unless required to do so by government mandate; we will be relying on the honor system for compliance. 

We understand that certain customers subject to our policy may be unable to wear a face covering while shopping in our stores. Under these circumstances, we are pleased to provide curbside pickup and delivery through Instacart to allow continuing access to our goods and services.

 

Gloves and Face Coverings

All Crew have been provided face coverings and are required to follow company policies regarding the wearing of them. 

 

Enhanced Cleaning and Sanitizing

Cleaning and sanitizing products are available at store entrances for cleaning grocery carts and hand baskets.

 

Register Shields

To support social distancing during check out, Plexiglass sneeze guards have been installed at all registers.

 

Social Distancing

Protocols have been implemented in all stores, production facilities, distribution facilities and store support center offices. Please maintain social distance while shopping with us.

 

Virtual Coaching Sessions

Now is the time to focus on your health and wellbeing. Our nutrition experts are here to help. Our Nutritional Health Coaches are providing free phone and virtual Health Coaching Sessions.

 

Virtual education

We are offering Virtual Nutrition Education Classes. New classes debut on Wednesdays at 6:00 p.m. MT and the complete library of classes is available here.

All in-store classes have been cancelled until further notice.

 

Community and Family Matters

Your health and wellbeing is our priority. As an essential business we are grateful that we have been able to provide Always Affordablesm and good4usm natural and organic products to our communities throughout the pandemic. We continue to be proactive in making sure that our stores are as safe as possible to shop in during this time.

 

Crew Health Check

At the start of their shift, all store, bulk manufacturing, and warehouse Crew go through a health and temperature check. If they have a temperature or other COVID-19 symptoms, they are required to go home and not return to work until they have been symptom-free for 24 hours without any symptom-reducing medication.

 

Customer Health

Please do not shop with us if you are feeling sick, are experiencing a recent loss of sense of smell or taste, have a temperature over 99.6°F or have recently been diagnosed with an active case of COVID-19. Home delivery is available via Instacart.

 

Hero Pay

In recognition of the Crew’s extraordinary efforts and commitment to keeping their communities Rooted in Health, Natural Grocers instituted a hero pay and discretionary bonus program which began in March 2020 and continues into 2021. Natural Grocers previously announced that the incremental cost of these pay enhancements was more than $18 million as of September 30, 2021, which included a permanent $1 per hour pay increase for hourly Crew and discretionary bonuses from time to time during the COVID-19 pandemic.

 

Paid Sick Leave

In addition to our generous Paid Time Off (PTO) accrual policy, we are providing up to two weeks of additional paid sick/quarantine time for all Crew – full time, part time and temp. In addition, Crew can apply for up to 12 weeks of pay replacement through our company paid short-term disability benefit.

 

Leave Options

We are offering additional leave options for Crew who are considered higher risk by CDC, those without childcare options and those uncomfortable coming to work.

 

Immune Supplements

​​Remember to take your vitamins! To help our Crew, we are providing free immune and stress supporting supplements every day to take at their discretion and providing them with immune and stress supporting tips from our in-house nutrition professionals.

 

Mental Health

All Crew are eligible to receive three free therapy sessions to support their mental health and wellbeing through our Employee Assistance Program (EAP) and other employee wellness benefits.

 

Wellness Wed

​Every Wednesday, we celebrate wellbeing and each other with wellness shots, gratitude, a moment of yoga or a moment outside enjoying the sun. The wellness shots are nutritious and delicious nonalcoholic beverages that include ingredients that support immune health and promote resilience to the negative effects of stress.