Coronavirus Updates

Updated 05/22/20 10:32 a.m.

 

Over the past several weeks, so many of you have been in our stores stocking up on all the essential things you need to keep your families healthy.

 

We want you to know that your health is our priority.

 

Adjusted Store Hours

All of our stores now close at 8:05 p.m. from Monday – Saturday and at 7:35 p.m. on Sundays so that they can be restocked and cleaned in time for opening the next day.

 

Senior Hours

Natural Grocers is now offering two shopping hours exclusively for seniors (ages 60 and older), pregnant women and individuals with underlying medical conditions. Anyone included in these categories may be accompanied by someone if they need assistance shopping.

  • Every Sunday from 9:00 a.m. to 10:00 a.m.
  • Every Wednesday from 8:00 a.m. to 9:00 a.m

 

Home Delivery

Home delivery is available at most of our stores through Instacart (www.instacart.com/natural-grocers).

 

    Return Policy Update

    Natural Grocers will no longer accept returns of prepackaged bulk, special ordered bulk and perishable items (dairy, frozen, deli, meat and produce). Customers will be allowed one (1) return per receipt from other categories in the store (grocery, vitamins and body care). All unopened hand sanitizer will be accepted as returns through June 30th. For details on our full refund policy, click here.

     

    Cancelled Events

    All in-store nutrition education classes, recipe demos and one-on-one health coaching sessions have been cancelled through July 1st.

     

    New Store Openings

    Two Grand Opening dates have been rescheduled: Green Valley Ranch, CO, previously scheduled for March 25, will now open on May 20 and Cedar City, UT, previously scheduled for April 11, will now open on June 10.

     

    Enhanced Cleaning and Sanitizing
    1. The front entrance is staffed by a Crew member to clean carts for customers as they enter, to remind customers to social distance, to provide hand sanitizer to customers, and to monitor and adhere to customer limits.
    2. We have implemented procedures at all our stores to ensure that the most frequently touched surfaces, including the checkout areas and payment keypads, are regularly cleaned and sanitized.

     

    Gloves, Face Masks & Hand Sanitizer
    1. All good4u Crew have been provided with and are required to wear face masks, unless doing so would inhibit their health.
    2. We are requesting that all customers wear face masks when they shop unless they have underlying health issues that make it difficult to wear one. In addition, stores will adhere to any city, county, or state orders requiring customers to wear face masks while shopping
    3. All Crew have also been provided with personal hand sanitizers and disposable gloves to use throughout their shifts. As supplies allow, hand sanitizer is available for public use.

     

    Register Shields

    Plexiglass sneeze guards have been installed at every register to help in adhering to social-distancing guidelines and to help support the health and wellbeing of our Crew and customers during the check-out process.

     

    Social Distancing
    1. All stores have social distancing markers on the floor at the line queue to show 6ft distance and we have posted social distancing signs throughout the stores.
    2. Store Crew are making hourly announcements reminding customers of social distancing policies.

     

    Store Occupancy
    1. All stores have social-distancing markers on the floor at the register line to show 6 feet of distance and have posted social-distancing signs throughout the stores. Crew is respectfully reminding customers to observe social distancing throughout the day.
    2. There is a set maximum number of customers allowed in stores at one time based on square footage. In addition, each store adheres to any city, county, or state orders regarding how many people can be in a store at any given time, which may be based on the square footage of the store or a percentage of maximum occupancy.

     

    Crew Health Check

    A health-check policy is in place which requires that all Crew have their temperature taken upon arriving at work and  are screened for other COVID-19-related symptoms. If any Crew has a temperature of 99.6° F degrees or above, or any other COVID-19 symptoms  they are required to go home until they have been fever-free and/or symptom-free for at least 72 hours without the use of fever-reducing drugs. Crew are provided with paid time off (PTO) which they can use if they are sick and required to stay home.

     

     

    Customer Health

    If you are feeling sick or have a temperature over 100 ºF, please do not come in and shop; instead, please order on-line via instacart.com/natural-grocers.

     

    Additional Safety Measures
    1. As always, our bulk is pre-packaged
    2. All product samplings have been eliminated.
    3. All testers have been removed and will be replaced with new ones once the pandemic has abated.
    4. All on-tap Kombucha stations have been closed for the time being.
    5. All customers are being asked to bag or box their own groceries at checkout.
    6. If a customer places a reusable bag or another personal item at the bagging station, Crew will clean the bagging station before assisting the next customer.

     

    Raises

    To support Natural Grocers' hourly store, bulk repack production and warehouse Crews and to acknowledge the vital service they are providing to the community, Natural Grocers has provided a $2 per hour pay increase effective March 23. $1 per hour will be permanent and $1 per hour will be temporary through May 31st, 2020. The company has also provided two discretionary bonuses to store Crew and one to bulk manufacturing Crew that have been paid out over the last 4 weeks. In addition, break times have been permanently increased to 15 minutes each.

     

    Paid Sick Leave
    1. Natural Grocers is providing up to 2 weeks of paid leave to all good4u Crew (both full-time and part-time) if they are diagnosed with COVID-19 or if they are placed under mandatory quarantine by public health authorities.
    2. Additional pay replacement may be provided for up to an additional 12 weeks under Natural Grocers' short-term disability benefit if a Crew member is unable to return to work after the initial 2 weeks.

     

    Leave Options

    Additional leave options for Crew who are considered higher risk by CDC, those without childcare options and those uncomfortable coming in to work.

     

    medical

    Eligibility for medical benefits now starts on the 1st of the month after 30 days of employment.

     

    Financial Support

    401k loan options available starting 5/11/2020.

     

    Covid 19 Testing Icon
      • COVID-19 diagnostic visits - Natural Grocers will pay for these diagnostic visits, so that Crew will not incur any out-of-pocket costs for COVID-19-related visits with in-network providers, whether at a provider’s office, urgent care center, emergency room, or via virtual care, through May 31, 2020.
      • COVID-19 testing - Natural Grocers will pay for this testing, so that Crew will not incur any out-of-pocket costs for COVID-19 FDA-approved testing through May 31, 2020.
      • COVID-19 treatment - Natural Grocers will pay for this treatment, so that Crew will not incur any out-of-pocket costs for COVID-19-related treatment provided by in-network providers through May 31, 2020.

       

      Immune and Stress Supporting Icon

      Remember to take your vitamins! To help our Crew we are providing free immune and stress supporting supplements every day and providing immune and stress supporting tips from our in-house nutrition professionals.

       

      Reserving Products

      Crew can reserve up to 5 items to purchase at the end of their shift.

       

      Mental Health

      3 free therapy sessions to support Crew mental health and wellbeing through our Employee Assistance Program (EAP).

       

      More Crew

      Hired temp Crew to help with cleaning and restocking.