COVID-19 Updates

Updated 06/11/21 4:00 p.m.

 

Over the past year, you’ve trusted our family and good4u Crew to help you keep your pantries and fridges full with all the essentials you need to keep your families healthy.

We want you to know that your health continues to be our priority.

 

Senior Hours

Twice a week, Wednesdays from 8 to 9 a.m. and Sundays from 9 to 10 a.m.

 

Home Delivery

Home delivery is available at most of our stores through Instacart.

 

Customer Face Covering

We require customers who are not fully vaccinated to wear face coverings in our stores per the most recent CDC recommendations. We will not be asking customers to prove their vaccination status to shop in our stores, unless required to do so by government mandate; we will be relying on the honor system for compliance. We understand that certain of our customers subject to our policy may be unable to wear a face covering while shopping in our stores. Under these circumstances, we are pleased to provide curbside pickup and delivery through Instacart to allow continuing access to our goods and services.

Currently, the state of Oregon requires that customers provide proof of vaccination to go maskless indoors.

 

Gloves and Face Coverings

Crew are following any state and local face mask mandates currently in effect in their local jurisdiction. For a majority of our stores, Crew are no longer required to wear a face covering per state and local mandates, but customers may request that a Crew member wear a face covering while assisting them. Reusable fabric face coverings have been provided to all Crew.

 

Enhanced Cleaning and Sanitizing

 

Extra cleaning and sanitizing measures have been implemented, including increased cleaning of all frequently touched areas—grocery carts, hand baskets, register areas and pin pads, bathrooms, water machines, office areas, break rooms, and the produce department just to name a few.

 

Register Shields

To support social distancing during check out, Plexiglass sneeze guards have been installed at all registers. Plexiglass sheets have also been installed in store support center office spaces

 

Social Distancing

Protocols have been implemented in all stores, production facilities, distribution facilities and store support center offices. Please maintain social distance while shopping with us.

 

Virtual Coaching Sessions

Now is the time to focus on your health and wellbeing. Our nutrition experts are here to help. Our Nutritional Health Coaches are providing free phone and virtual Health Coaching Sessions.

 

Virtual education

Now is the time to focus on your health and wellbeing. Our nutrition experts are here to help. Our Nutritional Health Coaches are providing free phone and virtual Health Coaching Sessions.

 

Community and Family Matters

Your health and wellbeing is our priority. As an essential business we are grateful that we have been able to provide Always Affordablesm and good4usm food to our communities. We continue to be proactive in making sure that our stores are as safe as possible to shop in during this time.

 

 

Crew Health Check

At the start of their shift, all store, bulk manufacturing and warehouse Crew go through a health and temperature check. If they have a temperature or other symptoms of COVID-19, they are required to go home and not return to work until they have been symptom-free for 24 hours without any symptom-reducing medication.

 

 

Customer Health

Please do not shop with us if you are feeling sick, are experiencing a recent loss of sense of smell or taste, have a temperature over 99.6°F or have recently been diagnosed with an active case of COVID-19. Home delivery is available via Instacart.

 

 

Return Policy Update

We do not accept returns of prepackaged bulk, special ordered bulk, and perishable items (dairy, frozen, deli, meat, produce). We allow 1 return per receipt from other categories in the store (grocery, vitamins, body care). The customer must forfeit the receipt at the time of the return.

All returns must be within 30 days from the date of purchase, regardless of the type of product.

We do not accept returns without receipts, even to exchange for a like-priced item. We also do not accept returns on products that expired in the customer’s possession. Books may be returned as long as they are in a sellable condition, do not look read or have signs of wear such as folded corners, etc.).

All returns must be left with a cashier prior to shopping, or they may not be honored. For details on our full refund policy, click here

 

Hero Pay

In recognition of the Crew’s extraordinary efforts and commitment to keeping their communities Rooted in Health, Natural Grocers instituted a hero pay and bonus program which began in March 2020 and continues into 2021. Natural Grocers previously announced that the incremental cost of these pay enhancements was approximately $14 million as of December 31, 2020, which includes a permanent $1 per hour pay increase for hourly Crew and periodic discretionary bonuses during the COVID-19 pandemic.

 

Paid Sick Leave

In addition to our generous Paid Time Off (PTO) accrual policy, we are providing up to two weeks of additional paid sick/quarantine time for all Crew – full time, part time and temp. In addition, Crew can apply for up to 12 weeks of pay replacement through our company paid short-term disability benefit.

 

Leave Options

We are offering additional leave options for Crew who are considered higher risk by CDC, those without childcare options and those uncomfortable coming in to work.

 

Covid 19 Testing Icon

For Crew on Natural Grocers’ medical insurance plan, no out-of-pocket costs are incurred for COVID-19 testing. Natural Grocers is covering 100% of all costs for Crew's in-network testing and diagnostic consultations that result in a COVID-19 test.

 

Immune Supplements

Remember to take your vitamins! To help our Crew, we are providing free immune and stress supporting supplements every day to take at their discretion and providing them with immune and stress supporting tips from our in-house nutrition professionals.

 

Mental Health

All Crew are eligible to receive three free therapy sessions to support their mental health and wellbeing through our Employee Assistance Program (EAP).

 

Wellness Wed

Every Wednesday, we celebrate wellbeing and each other with wellness shots, gratitude, a moment of yoga or a moment outside enjoying the sun. The wellness shots are nutritious and delicious nonalcoholic beverages that include ingredients that support immune health and promote resilience to the negative effects of stress.