{N}power® Terms of Use
As used in these Terms of Use, “Natural Grocers”, “us,” “we” and “our” refers to Natural Grocers by Vitamin Cottage, Inc. and its subsidiaries and affiliates. These Terms of Use apply to {N}power, a digital incentive program offered by Natural Grocers. If you are a registered user, these terms and conditions apply to your use of the {N}power program and its associated offers, services, promotions, network, website and point-of-sale communication platform.

{N}power Terms and Conditions

By using the http://www.naturalgrocers.com/ website (the “Site” or “website”), any of the information displayed on it or any of its services or offers, you are agreeing to the following terms and conditions. IF YOU DON’T AGREE WITH THE FOLLOWING TERMS AND CONDITIONS, PLEASE DO NOT USE THIS PROGRAM. Natural Grocers may update the {N}power terms and conditions at any time without notice. You agree to any such updates by continuing to participate.


Copyright & Trademark Notice

The name {N}power and any graphical and textual displays associated with that name, including but not limited to logos, slogans, tag lines, and captions, are trademarks of Natural Grocers. All rights are reserved.

You are permitted to view, store, print, and distribute any material from this website for noncommercial use, and only in support of the {N}power program, provided you do not modify such website in any way. You may not use, reproduce, or distribute any material from this website in any manner that damages or disparages the reputation of {N}power, its services, Natural Grocers or its directors, officers, employees or stockholders.


No Warranties, Express or Implied

{N}power is provided for your convenience and enjoyment, and Natural Grocers assumes no liability whatsoever for the interpretation of any information displayed on this website. THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS”, AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. Although Natural Grocers tries to provide accurate and timely information on this website, Natural Grocers assumes no responsibility in connection with the information on this website. Natural Grocers reserves the right to change or delete any offered program, service or product at any time without notice. IN NO EVENT SHALL NATURAL GROCERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING (WITHOUT LIMITATION) LOST PROFITS OR DAMAGES THAT MAY RESULT FROM USING ANY INFORMATION PROVIDED ON THIS WEBSITE. IF YOU ARE DISSATISFIED WITH THE SITE, ANY CONTENT ON THE SITE, OR THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN. EACH PROVISION OF THESE TERMS & CONDITIONS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THE AGREEMENT BETWEEN YOU AND NATURAL GROCERS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND NATURAL GROCERS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE(S). From time to time, Natural Grocers may post on its website statements made by third parties. Natural Grocers may monitor such third-party statements for accuracy, legality, ownership, or other characteristics, but is not obligated to do so. Natural Grocers expressly disclaims any and all liability for such third-party statements.


Indemnification & Defense 

As a condition of the use of the Site, you agree to defend, indemnify and hold harmless Natural Grocers and its respective employees, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, investigations, inquiries, claims, suits, damages, costs and expenses (including, without limitation, reasonable attorneys’ fees and expenses) (each, a "Claim") arising out of or otherwise relating to Claims alleging facts that if true would constitute a breach by you of these Terms & Conditions, or any user content submitted by you. You and Natural Grocers agree that in the event of any claim, dispute, or controversy (whether in contract, tort, statute, or otherwise) arising out of, relating to, or connected in any way with (1) the site or (2) the breach, enforcement, interpretation, application, or validity of these Terms & Conditions, such claim, dispute or controversy will be resolved exclusively by final and binding arbitration, except as otherwise set forth in these Terms & Conditions (the “Arbitration Agreement”). Except as the Terms & Conditions otherwise provide, you and Natural Grocers acknowledge and agree that you are each waiving the right to a trial by jury. The parties further agree that any arbitration shall be conducted in their individual capacities and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. You and Natural Grocers may not be plaintiffs or class members in any purported class, collective, or representative proceeding, and may each bring claims against the other only in your or its individual capacity. The arbitrator may award declaratory or injunctive relief only on an individual basis and only to the extent necessary to provide relief warranted by the individual claim. If any court or arbitrator determines that any term in the immediately preceding paragraph is unenforceable for any reason as to any claim, then the Arbitration Agreement will be inapplicable to that claim, and that claim will instead proceed through litigation in court rather than by arbitration, but only after the conclusion of the arbitration of any claim or dispute that is subject to the Arbitration Agreement. The Arbitration Agreement evidences a transaction in interstate commerce and thus the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern the interpretation and enforcement of this section. If the FAA is found not to apply to any issue that arises under this section or the enforcement of the Arbitration Agreement, then that issue shall be resolved under the laws of the State of Colorado. The arbitration will be conducted under the then current and applicable rules of the American Arbitration Association (“AAA”). The AAA rules are available online at adr.org or by calling the AAA at 1-800-778-7879. Except as set forth in the Arbitration Agreement section above, all matters relating to your access to or use of the site and all matters arising out of or related to these Terms & Conditions, will be governed by the applicable laws of the United States of America and the laws of the State of Colorado, without regard to Colorado’s choice of law principles.


No Endorsement of Third-Party Links

All product and brand names mentioned on this website are the intellectual property of their respective owners. Any mention of such names on this website is for information only and does not necessarily constitute an endorsement or a recommendation by Natural Grocers or its personnel.


Termination of Your Account for Violating our Terms of Use

If we determine in our sole discretion that you have violated our {N}power Terms of Use, including by tampering with the sign-up process, submitting fraudulent personal information, or otherwise attempting to abuse or manipulate the {N}power program,  we may in our sole discretion and as permitted by law, terminate your account and eliminate any pending, current, or future rewards or discounts to which you may be entitled. We will notify you of such termination at the email address you provide and such termination will be effective immediately. If you do not participate in {N}power for more than 1 year, Natural Grocers reserves the right to remove you from {N}power communications without notice to you. One {N}power membership is permitted per customer. Any attempt on your part to earn an {N}power sign-up incentive for opening multiple {N}power accounts is not permitted and may result in termination all of your {N}power accounts.  Your membership and any {N}power benefits, including points and rewards are non-transferable and subject to current and future terms and conditions. {N}power rewards cannot be combined or transferred between accounts.

{N}power may be used only for personal, family and household purposes. If you purchase items in violation of these terms, including resale, Natural Grocers reserves the right to not award {N}power points and/or to terminate your participation in {N}power.


Points, Rewards, Promotions and Coupon Policy

Every time you shop and enter your phone number into the pin pad or the cashier enters it for you, every pre-taxed dollar you spend will earn 1 point in your {N}power account. Points will round to the nearest dollar, so anything over 50¢ will give you 1 point. When you reach 200 points, you will receive a $2 reward sent to your email to load to your account. Your points will continue to accumulate, and every 200 points is a $2 reward. Any points below 200 that have not converted to a $2 reward will carry over each quarter in a calendar year. You will continue to accumulate points towards the next $2 reward. At the end of the year, all points will reset to 0. You need to enter your phone number during checkout in order to receive points on the purchase to your account. If not, you will not receive points for that transaction.

Once you reach 200 points, you will receive an {N}power reward email. You will need to load this reward to your account from the email or log onto the dashboard to add it to your account. The next time you shop and enter your phone number, you will redeem the reward. Earned rewards expire 1 month after the new quarter begins on January 31st, April 30th, July 31st & October 31st. Neither rewards nor points will be reinstated if they expire.

Except as expressly stated otherwise, all {N}power offers and coupons are valid for a limited time, are redeemable only for in-store customer purchases at participating Natural Grocers stores, and cannot be combined with other offers. Quantities of all offered products are limited to stock on hand; no rain checks. {N}power pricing excludes taxes and is subject to change without notice. Natural Grocers reserves the right to correct errors.

{N}power offers are available only to registered {N}power members. {N}power points and rewards accrue only for in-store customer purchases, and are based on the price paid after all discounts. Points do not accrue, and {N}power offers are not redeemable, for purchases made through Instacart or any other third-party delivery platform or service. Other restrictions may apply to earning and redeeming {N}power rewards.

Natural Grocers accepts manufacturers’ coupons (limit one per item) and all digital offers from  https://npower.inmaroffers.com/. Acceptance is subject to any restrictions on the coupon, and Natural Grocers reserves the right to limit quantities. Manager approval is needed for individual coupons above $5.00. For a buy-one-get-one free offer, each item is considered a separate sale. See store for more details regarding the coupon policy.


Privacy Policy

When you register with and use the {N}power program, you must provide Natural Grocers with basic personally identifiable information about yourself. You should carefully review the terms of the Natural Grocers privacy policy, which are incorporated herein. This policy explains the information practices that apply to your account information, as well as the choices you can make about the ways this information may be used by Natural Grocers.


Collection of your {N}power Account Information

Your account information consists of the following information, which is collected when you sign up to be a registered user of the program:

  • Mobile or Home Telephone Number (required)
  • Email address (required)

Your account also consists of information collected or received about you as a user of the program. Depending on how you use the program, your account information may include:

  • Information about your visits to the program website and your responses to the offerings presented.
  • Information about the services/offerings you use, and frequency of use.
  • Information about how long you have used services in the program.
  • Transaction-related information regarding the history of products purchased through the program.
  • Customer service information about you as an {N}power user, including your: preferred store, birthday, gender, address and interests.
  • Information specifically related to your use of a particular service or offering.
  • Your account information may also include certain technical information gathered or received when you use the program. Some of the technical information that may be collected includes:
  • The type of browser you are using (e.g., iOS, Internet Explorer, Mozilla Firefox, Safari, Google Chrome, etc.)
  • Type of operating system you are using (e.g., Windows, Mac OS, etc.)
  • Your manner of connecting to the Internet
  • Your internet protocol address
  • The type of mobile phone you are using if you access offers via the mobile site (e.g, iPhone, Android, etc.).

Additionally, the {N}power program will use your registered telephone number to authenticate you on the in-store network to enable you to take advantage of program offerings.


How Your {N}power Account Information is Used

Your information is used:

  • To fulfill your requests for services.
  • To operate and improve the website, services and offerings available through program.
  • To personalize the content and advertisements provided to you.
  • Optionally to communicate with you and respond to your inquiries.
  • To conduct research about your use of the program.

Natural Grocers may use agents and contractors in order to help operate the {N}power program. If such agents and contractors have access to personally identifiable information, they are required to protect this information in a manner that is consistent with this privacy policy by, for example, not using the information for any purpose other than to carry out the services they are performing for the program.

Your account information will not be shared with third parties unless it is necessary to fulfill a transaction you have requested, in other circumstances in which you have consented to the sharing of your information, or except as described in this privacy policy.

Information about you as a {N}power user may be accessed and disclosed in response to legal process (for example, a court order, search warrant or subpoena) or in other circumstances in which Natural Grocers believes the program is being used in the commission of a crime.


Your Choices About Your {N}power Information

Natural Grocers provides you with access to your registration information and the ability to edit this information.

You can make choices about how your {N}power account information may be used by Natural Grocers to provide marketing offers to you. In order to do so, please visit the My Account area and review your {N}power communication preferences. These preferences apply to communications that are directly related to your registration with the program, such as email and/or SMS notifications. You can unsubscribe from {N}power emails at any time using the unsubscribe link at the bottom of each email. Please note: if you unsubscribe you will not receive rewards or offers from the program unless you log in directly to your dashboard and add them to your account. If you would like to stop using the {N}power program, don’t enter your phone number during checkout. If you would like to delete your account, please go to https://www.naturalgrocers.com/contact to submit your request.

Because the choices you make in connection with your {N}power account may not take effect immediately, it is possible you may receive a communication during the period in which your request is being processed.


Cookies and Web Beacons

The {N}power program may use cookies, web beacons, or similar technologies in combination with your account information to help authenticate you when you use the program, to remember your preferences and registration information, to enable a shopping list, to enhance and personalize your experience on the program website, including to operate and improve offerings, and to present and help measure and research the effectiveness of program offerings, advertisements, and e-mail.


Our Commitment to Security

Natural Grocers has established strong safeguards to help prevent unauthorized access to or misuse of your {N}power account information, but cannot guarantee that your personally identifiable information will never be disclosed in a manner inconsistent with this privacy policy (for example, as a result of unauthorized acts by third parties that violate applicable law or the policies of the program and its affiliated providers). To protect your privacy and security, the {N}power program requires passwords to help verify your identity before granting access or making corrections to any of your account information.



Natural Grocers is committed to providing our customers with the best possible World Class Service, including making our {N}power program and website’s content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at (303) 986-4600 or contact us by completing the online form available here, specifying that the topic of your message is “Disabled Access” and providing a description of the specific feature you feel is not fully accessible or a suggestion for improvement.  We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control vendors of third-party digital content, we strongly encourage any such vendors to provide content that is accessible and user friendly.


How to Contact Us

If you have any questions or concerns about the {N}power program or its privacy policy, you may contact us through our contact form (please select “{N}power Questions” from the drop down menu).  You may also reach us by phone at (877) 986-4600.


Changes to Privacy Policy and Additional Information

Natural Grocers reserves the right to update its terms of use and privacy policy at any time and without notice, so you should review it periodically.

You may be provided other privacy-related information in connection with your use of offerings from the program, as well as for special features and services not described in this policy that may be introduced in the future.



These Terms & Conditions, including policies and information linked from or incorporated herein or otherwise found on the Site, constitute the entire agreement between you and Natural Grocers with respect to Natural Grocers’ website and supersede all prior or contemporaneous communications, agreements, and proposals with respect to the Site. No provision of these Terms & Conditions shall be waived except pursuant to a writing executed by the party against whom the waiver is sought. No failure to exercise, partial exercise of, or delay in exercising any right or remedy under these Terms & Conditions shall operate as a waiver or estoppel of any right, remedy, or condition. Except as provided in the Arbitration Agreement section, if any provision of these Terms & Conditions is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms & Conditions without our express prior written consent. We will not be responsible for failure to fulfill any obligation due to causes beyond our control.